The Historical Shortfall Scheme

Thank you for visiting the website of the Historical Shortfall Scheme.

Please note the scheme is now closed and can no longer accept new applications.

If you have submitted an application and haven’t yet heard from us, we will be in touch with you shortly.
If you have any questions about your application in the meantime, please get in touch with the scheme at historicalshortfallscheme@postoffice.co.uk.

last updated: 28 November 2020 


Historical Shortfall Scheme: information on progress (published 4 May 2022)

Please see below information on progress for the Historical Shortfall Scheme.

Although many claims are being resolved much sooner, our aim is to provide outcomes to 95% of all eligible applicants to the Historical Shortfall Scheme by the end of 2022.

We will update this information on this website and on our corporate website monthly. The data shown below is correct as of Wednesday 4 May 2022.

Please refer to the footnote references and the documents on the right-hand side of this website for additional information. Individual cases vary significantly in amounts claimed and their complexity. Therefore published figures cannot be interpreted as an indicator of future payments for applicants or the overall potential cost of the scheme. 

The table below shows our progress. The majority of eligible claimants have now received an offer. 

Historical Shortfall Scheme data
Total number of claimant applications [1]   2,523
Eligibility status [2] Number As a % of applicants
Eligible [3] 2,368 94%
Non-eligible [4] 155   6%

 

Offers & Payments progress Number As a % of eligible
Total settlement offers made to date [5] 1,303  55% 
Total number of payments made to date [6]    993  42%
Dispute resolution [7]     60    2%
Total amount paid to date [8] £9.4m  
References

[1] Total number of all applications received by 27 November 2020, regardless of their eligibility.
[2] All applications were verified against the scheme criteria – please review the documentation and updated published notes on this website.
[3] Volume of claims that passed the scheme eligibility criteria.
[4] Volume of applications that failed to meet the scheme eligibility criteria.
[5] Volume of applications for which a settlement offer has been made to the applicant (or their representatives where an applicant is deceased).
[6] Volume of applications for which a settlement offer has been paid following acceptance by the applicant (or their representatives where an applicant is deceased).
[7] Number of claims in the dispute resolution process. Details of the process are in the documentation on this website.
[8] Total £ value of all payments made to date. Individual cases vary significantly in amounts claimed and their complexity. Therefore published figures cannot be interpreted as an indicator of future payments for applicants or the overall potential cost of the scheme.


Update to Panel Terms of Reference – 3 March 2022

The Terms of Reference for the independent advisory panel have been updated to reflect the appointment of additional panel members to the Historical Shortfall Scheme's Independent Advisory Panel.

Please see the updated document on the right-hand side of the website and the Q&As below.

Why has Post Office appointed additional panel members?
Post Office has appointed additional panel members with similar level of qualifications and experience to the original panel to assist in the effective running of the scheme and to ensure that individual cases are progressed as quickly and efficiently as possible.

Who is on the Panel to assess cases?
Each case will be assessed by three members of the Independent Advisory Panel comprising one legal specialist; one forensic accounting specialist; and one retail specialist.

The Panel consists of two legal specialists (Alex Charlton QC and James Cross QC); two forensic accounting specialists (Susan Blower and Kevin Haywood Crouch) and two retail experts (Sunder Sandher and Chris Mitchener).

In addition, a legal specialist QC and a forensic accounting specialist may be appointed as delegates should relevant members of the Panel be unable to attend Panel meetings. To date, Lord Edward Garnier QC and Lynne McCafferty QC have been appointed as legal specialist delegates and Andy Cottle has been appointed as a forensic accounting specialist.