In the course of managing our contracts with Postmasters, we recognise that from time to time we may make decisions that a Postmaster does not agree with. We believe it is important that every Postmaster has a means to challenge such decisions.
Our Annual Report and Accounts for the 2020-21 financial year has now been published.
We’re delighted to announce an expanded partnership with Western Union to offer a new money transfer service. This expanded partnership will see a minimum of 4,000 branches offer cross-currency money transfers and payment services.
Our Postmaster Conference (virtual and in person) on Thursday 19 May is fast approaching!
We have published information on progress for the Historical Shortfall Scheme.
On Wednesday (23 March), we marked the National Day of Reflection 2022. Thanks to those Postmasters who got involved with the day, in branch or on social media.
We’re making further steps to simplify our business and remove outdated processes such as the Cheque Authority Card.
Over the weekend, The People newspaper incorrectly reported on speculation about the future size of the Post Office network.
We want to make the most of the vast experience that many Postmasters have and are willing to share. In January, we started roll out of Peer2Peer coaching so that Postmasters from top performing branches can share their best practice and helpful tips.