In the course of managing our contracts with Postmasters, we recognise that from time to time we may make decisions that a Postmaster does not agree with. We believe it is important that every Postmaster has a means to challenge such decisions.
We know branches support vulnerable customers every day of the week and that’s why we want to provide everyone serving on a Post Office counter with the best guidance on how to engage customers with a range of needs.
3000 branches now offer click and collect services through DPD or Amazon.
Friday 3 December 2021 marks International Day of Persons with Disabilities - a day to promote the rights and wellbeing of disabled people everywhere and an opportunity for us to reflect on how we can be allies.
Post Office is joining forces with the Trussell Trust to support those facing hunger and poverty this winter, by donating 1p for every cash withdrawal made over the counter between 29 November 2021 and 31 March 2022.
Postmaster of the Week (w/c 15 November), Satpal and Narrinder Devgun are a dynamic couple who run Kingstanding Post Office in our Midlands region. They never fail to deliver for their customers, they provide consistently excellent service and this is reflected in their strong Voice of the Customer scores.
18 October was Anti-Slavery Day in the UK, a chance to focus on the often hidden crime of modern slavery which still affects thousands of people in the UK today.
On Friday 22 October at 10am, the BBC One series ‘Dom Delivers’ goes behind-the-scenes at one of our Cash Centres to follow the journey of cash from printing to Post Office counter.