Here is the next in our series of interviews with new and experienced postmasters and members of the Business Support team, asking how they’ve found it working together.
This year’s Christmas campaign is launching in branch from next Monday, 11 November 2019, ready for our peak season for mails. We catch up with Chief Marketing Officer, Emma Springham, to discuss how the marketing team will be supporting our postmasters and customers during our busiest time of year.
We’ve launched two new Post Office credit cards through our partnership with Capital One UK, one of the UK’s leading credit card providers. These are the first cards to be launched as part of this new partnership, established to help a wide range of customers with credit.
In April, we launched our new field team structure, giving every branch an Area Manager to support them. We also introduced a team of Business Support Managers, to help postmasters in their first six months. We hear from Postmaster Sal Ahmad from Woodside Post Office, Aberdeen and Business Support Manager Scott Hamilton, about how they’ve found it working together.
With one of the largest retail networks in the UK, Post Office branches serve customers from diverse communities. Many customers and teams in branch will be celebrating Diwali, or the Festival of Lights this week, an important festival for hundreds of thousands of Hindus, Sikhs and Jains across the UK.
It’s true to say Post Offices come in all shapes, sizes and sometimes unusual locations. Postmaster Craig Greenhalgh from Burscough Bridge Post Office provides eight Outreach services to communities across Lancashire. They were filmed recently by the BBC local news.
We’re delighted to announce that we’ve earmarked a further £20 million for increases in postmaster remuneration. This follows work involving the NFSP, postmasters and commercial partners, looking at all aspects of remuneration.