Post Office to invest in free to use ATMs

Post Office to invest in free to use ATMs

In one of the largest investment programmes in the ATM market by any organisation or company for over a decade, Post Office has today (26 October) announced a £16 million, four-year investment programme that will ensure millions of people continue to have access to free to use ATMs. This is a significant demonstration of Post Office’s commitment to ensuring that anyone who wants cash can get it whichever way is most convenient.


Post Office ATMs are currently owned and operated by the Bank of Ireland. Towards the end of 2021 the first ATM will be migrated to the Post Office estate, with all ATMs transferring by the end of March 2022. A subsequent ATM replacement programme will be undertaken, so that all ATMs are replaced with new devices that have the latest cash dispensing technology and security measures. This programme should be completed by mid-2023. Post Office will also become a member of the LINK ATM network.

While we aim for Post Office to be the primary source of everyday banking cash services in the UK, as with everything we do, we have to make sure our investment delivers the best returns in the long term. This means we have taken the difficult decision to reduce our overall number of ATMs from 2,000 currently to around 1,400 ATMs in the future. As part of this, we will retain those ATMs that provide a vital source of cash for communities where nearest alternative free to use ATM is at a significant distance away.

Post Office’s future ATM network

Post Office’s Banking Services Director, Martin Kearsley, said: “Our estate of Post Office owned and operated ATMs will see Postmasters operating some of the most modern and secure ATMs in the market. We have also identified almost 60 locations where we have decided to retain a free to access ATM despite it not being commercially viable. In areas where we have been unable to retain all of the existing ATMs, customers can still withdraw cash over the counter free of charge and in a secure manner. Many of our branches are open long hours and at weekends, ensuring continued access to cash.”

Postmasters should be notified by the end of this year if an ATM will need to be removed. For those Postmasters at locations which will no longer have an ATM, Post Office will provide support, including posters informing their customers that they can carry out their everyday banking needs over the counter. Postmasters are also able to apply to LINK’s ‘Request an ATM’ scheme for an ATM to be installed at their branch.

To support the roll out and maintenance of the new ATMs, Post Office has contracted Cennox for their software solution and managed services. Post Office will also use Vocalink to provide the transaction processing services for LINK, Visa, MasterCard and Post Office Card Account transactions carried out at Post Office ATMs.

Your questions

If you have any questions or feedback about Post Office’s ATM strategy, please email us at one@postoffice.co.uk. As we did after the We’re Stronger Together events earlier this year, we intend to publish the answers to your most frequently asked questions in a video message from Banking Services Director, Martin Kearsley, in the next week or so.