218 postmasters joined the We’re Stronger Together event for Greater London last night, hosted by Manish Metha.
Group Chief Executive, Nick Read gave an update on the big issues affecting the business, before the live question and answer session.
Over 80 questions were submitted online and to kick off the Q&A session off, Roy Matta from Langley Post Office and Jit Mistry from Chesham Post Office joined the panel to ask their questions in person. 12 questions were answered.
Answers to questions will be published on the One website but here is a snapshot of some of the topics covered.
Martin Kearsley believes the recent decline in cash use could be an opportunity for Post Office, as other ATM providers start to charge fees, more customers will migrate to the Post Office.
Ahead of the withdrawal of POCA, branches will be sent information packs so they can help their older customers move to a banking option and still get their cash in branch.
Customer demand for travel money is being monitored closely and we’re ready to respond quickly to restore currency ‘on demand’ in branches.
Mark Siviter recognises the threat of Royal Mail selling online postage but believes they are defending themselves in a highly competitive market and not targeting Post Office.
Recognition for postmasters is an important element of all these virtual events, showcasing the great work being done by postmasters in Greater London.
Amanda Jones announced Special commendations in three awards categories, Better for Customers, Community Engagement and Local Hero.
Branches at Plumstead, Blackfen, King Street, and Harringay were Better for Customers finalists and Atul Bhatia at The Broadway branch received the special commendation.
“The Broadway branch rose to the challenges of Covid-19. They recognised the importance of Drop and Go early on in helping market sellers provide essential PPE to their customers, signing up an incredible 56 new customers in April and May, to become the top branch in London. This helped shorten queue times for ordinary customers. Customer loyalty was exceptional with a brilliant Customer Feedback score of 90%.”
Langley, Rainham, Northborough Road, and Poplar branches were finalists for the Community Engagement award, but it was Raj Kaur at Watford Road branch in Chiswell Green who received the special commendation.
“Raj’s branch stayed open full time during lockdown, and she kept spirits up by delivering messages and potted flowers to shielding and bereaved customers; Raj is chair of the local residents association and is loved by the local community which is reflected in the brilliant feedback she always receives all the time; it’s great to see her contributions over many years recognised.”
Candidates for Local hero were Beaconsfield, Willesden, Hoxton, and Beech Hill, and it was Prakash Shah at Walton Road branch in East London who was specially commended
“From start of lockdown Prakash has been a shining light in this inner London area for customers and other postmasters. Early on he took orders and delivered supplies (often free) to elderly and vulnerable customers. He’s part of the local church food bank, helping with orders and deliveries and frequently donating his own stock. He is a pillar in his local community and a credit to Post Office.”
Congratulations to all our finalists and nominees!
There are four more events next week so do join one of the groups either just to listen in or ask a question, and it doesn’t matter if you are from a different region.
Click here to find out more or register to join an event.