The Stamp Scheme closes to applications on 27 November 2020 so please remember to apply by then if you wish to submit a claim.
The scheme was launched in October after issues were identified with past stock operations and processes. These were addressed by 29 June 2020.
Although the issue might have affected only a small number of branches, it is very important that we correct this for all current and former postmasters who were adversely affected.
The issues relate to stamp stock discrepancies, which arise where the volume of stamps in branch differs to the volume recorded on the system (for example, through ‘remming’ in/out errors or damaged stamps). On some occasions, postmasters resolved shortages of stamps by recording sales or making stock adjustments, which they then paid for or ‘made good’. However, this was unfair if Post Office’s own processes contributed to the stamps shortage or if the shortage was caused by stamps which could not be sold (and therefore caused no loss to Post Office).
This issue was not caused by any technical issues with Horizon, so if you have already claimed through the Historical Shortfall Scheme for any losses because of stamp discrepancies then your claim will continue through that scheme and you do not need to do anything further. If, however, you believe you were affected by the stamp issue and you have not previously claimed, you can apply to the Stamp Scheme.
You can find further information about the Stamp Scheme on the scheme website here including more details about the issue, the Eligibility Criteria, Questions and Answers and an application form should you wish to apply. You can also email email@example.com to have the information sent out to you, or if you have any further questions about the scheme or any difficulties during the application process.
By resolving past issues where we had things wrong and continually trying to improve our operations and support for postmasters, everyone at Post Office is working to ensure we have the right solutions in place to enable you to prosper and provide the best possible service to your customers and communities who rely on us all.
We will be introducing a new process for stamp discrepancies soon so please look out for news of that in the next few weeks, along with a new guide to stamp and stock processes to reflect the changes.
If you have experienced a stamp discrepancy at your branch since 29 June 2020, or you experience one in future, please contact the Branch Support Centre on 0333 345 5567 as soon as possible.