Postmaster Support Survey now live

Postmaster Support Survey now live

Click here to complete the Postmaster Support survey on Branch Hub

We want to continue to listen to Postmasters and get your feedback on how we can support you to run a thriving business.

Over the last few weeks, members of our Leadership team including Nick Read, our Group CEO, Amanda Jones, our Retail and Franchise Network Director and Owen Woodley, our Group Chief Commercial Director have held virtual We’re Stronger Together Postmaster events across our nine regions.

At the events Nick explained how we want to involve Postmasters more in influencing the strategic direction of the Post Office and the day-to-day improvements we need to make. Nick also shared that we will run a Postmaster consultation in the Autumn to gather your views and thoughts on how you want to be involved.

As a next step from the events, we are now running a Postmaster Support Survey which asks Postmasters for their views on the changes we have made so far, in particular the changes that we have made to the Branch Support Centre (BSC). We also want to ask some questions about what else we need to do to support Postmasters to be successful commercial operators.

This is an important survey and your views will contribute and help shape some of the support we provide to you. The survey is available on Branch Hub for three weeks and closes on Friday 10 August.

There are nine questions in total. An example of the questions are below:

  • How would you rate the support provided by the Branch Support Centre?
  • Do you have the right Management Information to enable you to run your branch effectively?
  • Based on your customer’s requests, are there products you would like to see Post Office ADD to the current range?

Click here to see the full set of questions and to complete the survey on Branch Hub

If you have any questions about this particular survey contact your Area Manager or you can email