Post Office and the Convenience sector

Post Office and the Convenience sector

The 2020 Local Shop Report, published by the Association of Convenience Stores (ACS), highlights the enormous contribution the convenience sector make to the UK economy, as a job creator, and to local communities.

For another year running, Post Office services have been highlighted a few times in the report:

  • Consumers continue to think that the most valuable services offered in their local convenience store are a cash machine, a Post Office and click and collect.
  • Post Offices remain in the top three services to have a positive impact on a local area but have switched places with convenience stores which are now in the number one spot.
  • In an analysis of the services and technology offered by the convenience sector, Post Office is at 22% up from 21% in 2019.

With the majority of Post Office branches in a convenience store, this is an important and relevant report for anyone running a branch.

Read the full report here


The Report also demonstrates how important convenience stores are to thousands of communities and millions of customers and includes specific information about the convenience sector’s experience of lockdown.

Two-thirds of retailers reported an increase in sales over the period, and convenience stores are now providing over 600,000 home deliveries a week to local people.

ACS Chief Executive James Lowman commented: “When the UK went into lockdown in March, millions of people turned to their local shops to help keep them going with essential groceries and services. Retailers have done a stellar job of adapting and developing their businesses to keep up with demand, with no greater example than the incredible growth in home deliveries.

“We anticipate continued growth in the convenience sector in the coming months and years, as both new and existing customers keep coming back to their local shop.”

More customers searched for local shops on Google during the start of lockdown than any other time in the last 12 months. Google My Business is an essential tool for Postmasters.