New Decision Review Panel

New Decision Review Panel

In the course of managing our contracts with Postmasters, we recognise that from time to time we may make decisions that a Postmaster does not agree with. We believe it is important that every Postmaster has a means to challenge such decisions. We have therefore introduced a Decision Review Panel that will review decisions in connection with the suspension or termination of a Postmaster’s contract, where requested to do so by a Postmaster. 

The role of the panel is to provide additional assurance that the relevant decision was taken in line with Post Office policy. The panel consists of three members - two Post Office senior managers (independent to the decision) and a former Postmaster, bringing objectivity and the Postmaster perspective. The panel may also make recommendations around continuous improvement from time to time and is a positive step in our continued work to better support our Postmasters.

You can read more about Post Office policies and the support available to Postmasters in the newly updated Postmaster Support Guide, available in the ‘Helping you run your branch’ section on Branch Hub and in the resource centre on One.