Have your say at the Branch User Forum

Have your say at the Branch User Forum

Would you like to have your say and play an important part in helping Post Office to be the very best it can be for postmasters and our customers?

As part of our commitment to reset our relationship with postmasters, we’re changing the membership of the Branch User Forum (BUF), so it serves both business and your needs more effectively, and is truly representative of all branches in communities across the UK.

We need your help and input to make sure Post Office’s products and services are easy to access, and we have postmasters with thriving local businesses at the heart of what we do. It doesn’t matter if you have been with us for 2 days or 20 years, your voice and opinion matter and you all have something to offer.

How are we changing?

The BUF meets regularly to provide direct input into Post Office operations. We plan to widen the membership of the BUF to create a pool of postmasters who will rotate with each other to attend meetings to get a wider range of ideas and opinions from different branches around the network. 

We invite project and product owners to the BUF to gain your input into current and future business improvements ensuring what is delivered is fit for purpose, and easy for branches and customers to use. You will also be able to influence relevant business areas to make process changes and help assess the impact of Post Office’s products and services.

Make your voice heard

  • Are you dedicated to achieving progressive, positive change in the Post Office?
  • Would you like to offer constructive feedback on the issues that really matter to you and your branch, input into new projects and find solutions to business problems?
  • Can you canvass opinion from other postmasters and branches, listen to what they have to say and represent their views?
  • Are you able to commit to attending no more than 6 meetings per year (which usually last for around 4-5 hours) in either London or Chesterfield?

If this sounds like you, then we want to hear what you have to say. Please complete and submit this form by Friday 20 March 2020, to tell us why you think you should be a member, what you can bring to the table and why we should choose you.