Coin and cash ordering you can count on

Coin and cash ordering you can count on

We're starting to roll out Planned Orders and Coin Ordering on Branch Hub – the next important features which will help make it quicker, easier and more convenient to run your branches, and give you more time to focus on your customers.

Today (Monday 9 November), Planned Orders and Coin Ordering went live in a pilot group of over 1,000 branches. This follows user testing and launching the new features to an initial pilot group of over 100 branches in September. The network-wide rollout to branches which have already moved to Stock Ordering on Branch Hub will start in the new year.

The launch of Planned Orders and Coin Ordering on Branch Hub means Postmasters and branch teams in the pilot group will be able to easily manage both your cash and coin orders whenever and wherever you are, using a PC, tablet or smartphone.

Post Office's Head of Network, Resource and Inventory, Doug Brown, said: “Post Office has worked with Postmasters at every stage in the design and development of Branch Hub to make sure it is a helpful tool. If you're already used to Stock Ordering on Branch Hub, these new features will offer you the functionality and more user-friendly experience you're already familiar with, so you can easily and securely manage your cash and coin orders.”

You can see the benefits of both these new features and how they'll make cash and coin orders easier to manage below:

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Keeping your Branch Hub account safe and secure

To provide you with extra protection and security when you start ordering coin and cash on Branch Hub, we've introduced a new Secure Login process. This will bring Branch Hub site security in line with many online banks and Government websites.

Secure Login went live for the pilot group of over 1,000 branches in the pilot last week. To log into Branch Hub, Postmasters and their teams in these branches now need to request a six-digit secure passcode by text or email to enter. You can see how quick and easy it is to use Secure Login below:

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When Planned Orders and Coin Ordering are rolled out network wide in the new year, we'll switch on the new Secure Login process ahead of launch. As these features go live, we will send Postmasters and branch teams further information and guidance by email, so you can familiarise yourself with the new systems on Branch Hub and manage your cash and coin orders with confidence.

To get ready for the introduction of Secure Login, Planned Orders and Coin Ordering on Branch Hub, please make sure your profile information is correct and up to date. If they haven't done this already, please also encourage all members of the branch team who currently look after cash and coin ordering to register on Branch Hub, so they can take advantage of the quicker, easier order process.