New long-term commercial agreement with Royal Mail
This morning (17 December 2020), Post Office CEO Nick Read has emailed all Postmasters registered on One website to announce a new commercial agreement...
This morning (17 December 2020), Post Office CEO Nick Read has emailed all Postmasters registered on One website to announce a new commercial agreement...
The Stamp Scheme has now closed to new applications. The scheme was launched in October after issues were identified with past stock operations and processes. These were addressed by 29 June 2020.
Our latest research has featured on Channel 5 news, Huddersfield Daily Examiner, North Wales Daily Post and The Scotsman
The Department for Work and Pensions has committed to closing the Post Office Card Account service. We speak to Post Office’s Head of POca, Ross Borkett, about why it’s important to help support our elderly and vulnerable customers,...
Here we speak to the Head of Security Operations, Mark Raymond, about what the security team do to protect our network and what you can do to make your branch a safer environment for you and your customers....
We’re starting to roll out Planned Orders and Coin Ordering on Branch Hub – the next important features which will help make it quicker, easier and more convenient to run your branches, and give you more...
The Stamp Scheme closes to applications on 27 November 2020 so please remember to apply by then if you wish to submit a claim. Although the issue might have affected only a small number of branches, it...
We spoke to London Postmaster, Mohasin Pathan, about how quick and easy he’s found the experience of logging issues with the IT Service Desk on Branch Hub. Branch Hub is our new self-service portal where...
We now continually review our systems and processes to address issues of the past, which we apologise for. As part of this review we have identified weaknesses with past stamp stock operations and processes....
We launched a trial for #WeArePostOffice - an app hosting readymade social media content for promoting Post Office products and services - to help Postmasters get more out of their social media. We have...
If you’re looking to build your business transactions, earn more remuneration from the additional customers coming to your branch and manage your queues better, you have until Wednesday 30 September to...
The 2020 Local Shop Report by the ACS highlights the enormous contribution the convenience sector make to the UK economy and to local communities.
For the first phase of the consultation process, we want to interview approximately 50 Postmasters across the country and get feedback on how they want to be involved in decision making at Post Office....
If you missed out on the opportunity earlier this year, we’re giving Postmasters another chance to join the national Branch User Forum (BUF) and play an important part in helping Post Office to be the...
The Historical Shortfall Scheme has now closed.