Why should I help move POca customers to an alternative account?
The Department for Work and Pensions has committed to closing the Post Office Card Account service. We speak to Post Office’s Head of POca, Ross Borkett,...
Working together to keep you safe and secure
Here we speak to the Head of Security Operations, Mark Raymond, about what the security team do to protect our network and what you can do to make your branch a safer environment for you and your customers.
Coin and cash ordering you can count on
We’re starting to roll out Planned Orders and Coin Ordering on Branch Hub – the next important features which will help make it quicker, easier and more convenient to run your branches, and give you more time to focus on your customers....
Stamp Scheme reminder
The Stamp Scheme closes to applications on 27 November 2020 so please remember to apply by then if you wish to submit a claim. Although the issue might have affected only a small number of branches, it is very important that we correct...
-
IT reporting on Branch Hub is just the ticket for London Postmaster
We spoke to London Postmaster, Mohasin Pathan, about how quick and easy he’s found the experience of logging issues with the IT Service Desk on Branch Hub. Branch Hub is our new self-service portal where...
-
Past stamp stock issues – Stamp Scheme opens
We now continually review our systems and processes to address issues of the past, which we apologise for. As part of this review we have identified weaknesses with past stamp stock operations and processes....
-
Share readymade social media content with the #WeArePostOffice app
We launched a trial for #WeArePostOffice - an app hosting readymade social media content for promoting Post Office products and services - to help Postmasters get more out of their social media. We have...
-
Last chance to sign up for TimeSaver
If you’re looking to build your business transactions, earn more remuneration from the additional customers coming to your branch and manage your queues better, you have until Wednesday 30 September to...
-
Post Office and the Convenience sector
The 2020 Local Shop Report by the ACS highlights the enormous contribution the convenience sector make to the UK economy and to local communities.
-
Postmaster Consultation: Postmaster interviews
For the first phase of the consultation process, we want to interview approximately 50 Postmasters across the country and get feedback on how they want to be involved in decision making at Post Office....
-
Join the Branch User Forum
If you missed out on the opportunity earlier this year, we’re giving Postmasters another chance to join the national Branch User Forum (BUF) and play an important part in helping Post Office to be the...
-
Scheme to resolve past shortfalls now closed
The Historical Shortfall Scheme has now closed.
-
Historical Shortfall Scheme due to close and new measure to be introduced
The Historical Shortfall Scheme, set up to independently assess applications from current and former postmasters who believe they may have experienced shortfalls caused by previous versions of Horizon,...
-
Postmaster Support Survey now live
Our focus is to listen to Postmasters and in this short survey we want your views about support we provide to you. Complete the survey by Friday 10 August.
-
Northern Ireland and Wales Stronger Together Event
Last night saw the final of our virtual “We’re Stronger Together” events in Northern Ireland, Wales, Worcestershire and Herefordshire. Nick Read, Group CEO, was joined by Lynn Lewis, Regional Manager,...