Hate crime is not tolerated in our network

Hate crime is not tolerated in our network

The National Hate Crime Awareness Week takes place from 10-17 October and coincides with the 25th Anniversary of Stop Hate UK. 

Post Office is supporting this important campaign as we take this issue seriously and we want to remind you about the support available for people who have been a victim. 

Unfortunately hate crime in the convenience sector, like other crime, is a common problem. In the last year, the Association of Convenience Stores (ACS) estimated there were 50,338 incidents of violence against people working in local shops, 25% resulting in injury to colleagues. They found that violence is most commonly triggered when responsible retailers enforce the law, like age restrictions on regulated products, or when they encounter shop thieves. 

With face covering regulations now in place across the UK, working in retail continues to be challenging as customers are becoming less tolerant to guidelines and may be aggressive and rude. 

Mark Raymond, Head of Security Operations at Post Office says: “Hate crime and hate incidents are truly abhorrent. In most crimes it is something the victim has in their possession or control that motivates the offender to commit the crime. 

“However, hate crime is about who the victim is, or what the victim appears to be that motivates the offender to commit the crime. 

“That is why we are supporting this year’s National Hate Crime Awareness Week. It is important that we raise awareness and enable victims of hate crime to come forward and report it. Hate crime is not tolerated in our network.” 

The aim of national campaign is to raise awareness of what hate crime and hate incidents are and to encourage communities to report these issues when they take place. Currently these types of crimes are under reported. 

Supporting you
If you or any of your team or customers are targeted and become the victim of a Hate Crime we encourage you in the first instance to report this to the police and then to Grapevine. This will also alert our field team of Area Managers and Security Managers who will contact you to provide further support and advice. 

A Post Office hate crime poster is available in English and Welsh for displaying in team areas and behind the counter. We also produced some posters for customer areas which we sent to branches during the peak of the Covid-19 pandemic earlier this year. 

Hate Crime – The facts… 

What is Hate Crime?
A Hate Crime is a crime committed against you for who you are. It is any criminal offence which is perceived by the victim to be motivated by hostility or prejudice based on a person’s:

  • Disability
  • Religion
  • Race
  • Sexual orientation or gender identity 

A Hate Crime incident can be:

  • A threat of attack
  • Verbal abuse
  • Bullying 
  • Vandalism to property
  • On-line harassment 
  • Physical attack 
  • Offensive graffiti
  • Offensive letters 
  • Domestic abuse

How to report Hate Crime
If you are a victim of hate crime report it in the following way:

  • Call 999 if you are reporting a crime in progress or if someone is in immediate danger or 101 for non-emergency crime.
  • You can also report a hate crime to Grapevine on 0345 603 4004.
  • You can report hate crime online – www.report-it.org.uk.

What to report?
When reporting a crime, the police will ask information about the incident; the police use the acronym NASCH (name – age – sex – colour – height). 

Here is some further guidance on the information to include when describing the offender:

  • What did they look like – Hair colour – glasses – jewellery or piercing – tattoos – facial hair – build – teeth (i.e. crooked /straight) – scars – birth marks – accent - clothing.
  • If a vehicle was involved – the make, model registration number and colour – any stickers – sun shades – child car seats – damage to vehicle – did the vehicle look old or new.
  • If the incident caused damaged to property – describe the damage – loss – repair costs – take photos of the damage.
  • When did the incident occur – time, date, isolated incident or recurring.
  • Where did the incident occur – any witnesses or CCTV.