Without customers there is no business. They remain firmly in the driving seat and can make or break a business. Which is why supporting customers with their needs is the most important part of business, especially at a time like this.
And Adrian Segovia, the postmaster at the Waltham Chase branch, South East Region, has been doing just that, so brilliantly, that customers have thanked the branch for all their hard work during the coronavirus pandemic by filming a video highlighting their good work.
As well as keeping his branch open, Adrian has been giving away free seeds for vulnerable local residents to grow their own food when he delivers their groceries.
Adrian has also been keeping in touch with regular customers who are self-isolating to keep their morale up and check on their health as well as opening the shop out-of-hours for those people who are shielding.
Local residents have been so impressed with his hard work that they produced a video to acknowledge and thank them. They describe Adrian and his Post Office as a “cornerstone of the community” who has “worked tirelessly”. The video can be watched here and has been posted on local social media.
Amanda Jones, Network Director at the Post Office said:
“Our postmasters do amazing work in their communities. They provide an essential service through their dedication and hard work and we are grateful that in such difficult times postmasters across the country are choosing to help some of those most vulnerable in our society by continuing to keep their branches open. It’s great to see that Adrian, Jenny and their team of volunteers are going the extra mile for their communities in Hampshire”.