We’re four days into Love Your Customers week at Post Office – the opportunity to celebrate the brilliant level of service being provided by our Postmasters and branch teams.
The strong focus on our customer experience is already paying off and the Extra Miles are building up. So far 2,752 people have shared their experience and 2,106 customers felt the service they’ve received in branch was excellent and have given an Extra Mile.
Today is thoughtful Thursday which focuses on understanding your customers’ needs, this plays a big part in making it easy for your customers to do business with you and ultimately delivers a better and personalised customer experience.
Top 10 branches so far...
- Deri branch, Northern Ireland and Wales region
- Heworth branch, North of England region
- Moseley branch, Midlands region
- Sturry branch, South East region
- Abbey Lane branch, Midlands region
- Crickhowell branch, Northern Ireland and Wales
- Enham Alamein branch, South East region
- Blackfen branch, Greater London region
- Christian Malford branch, South West and Oxfordshire region
- Woodthorpe Drive branch, Midlands region
Congratulations to our top 10 branches for this week. Here is what customers are saying that’s put them in the top spot.
“Ed and Nathan are always helpful and will go out of their way to provide the best service. We are a small village so having Ed and Nathan provide us with this service makes life so much easier for us especially older people when it comes to drawing pensions and paying bills etc.” Deri branch, Northern Ireland and Wales region
“Gillian serves me every time I’m in the post office and whether I’ve had a bad day or a good day she always makes it better by making me laugh. She is a definite credit to her team and makes going to the post office a really pleasant and easy experience!” Heworth branch, North of England region
“I was served by Lisa today who was polite and welcoming. She had a friendly conversation with me as she did all my parcels and letters, perfectly, quick and thorough. I loved the fact she was smiling and thanked me when I should be thanking her. Very polite and thank you for a lovely service as always. Shaheen.” Moseley branch, Midlands region
Postmasters and branch teams can hear more about Love Your Customer week from their Regional and Area Managers this week.
You can also see feedback from customers about your own branch through Qualtrics, the platform we use to measure and view our customer experience metrics. Please speak to your Area Manager for more information if you have not already signed up for a Qualtrics account.