Post Office partners with DPD to roll-out ‘Click and Collect’ services

Post Office partners with DPD to roll-out ‘Click and Collect’ services

This morning (16 August 2021), Post Office Chief Executive Nick Read has emailed a video to all Postmasters registered on One website to announce that we have signed a new agreement to provide Click and Collect services for DPD.

DPD is one of Europe's leading parcel groups delivering over 260m parcels a year. This is a significant milestone in our strategy to grow our mails business, made possible due to the new Mails Distribution Agreement. As well as securing a further decade of partnership with Royal Mail we are accelerating the opportunities to be the network partner of choice for other carriers.

The roll out will take about three months and will see approximately 1,500 branches across the UK ready for the peak Christmas period. We are working with DPD to extend this service to more branches in the New Year. Branches selected for the initial roll out will be contacted by their Area Manager later this week. 

Before the Covid-19 pandemic, the ‘Click and Collect’ market had been growing at 14% a year and demand is now expected to increase as businesses implement ‘return to workplace’ policies over the coming weeks, with millions of people less likely to work from home five days a week.

The growth in the Click and Collect market has the additional benefit of reinforcing our role at the heart of high streets and communities.

Nick Read, Chief Executive at the Post Office, said:

“Combining the biggest physical retail network with one of the Europe’s best-known logistical carriers provides greater customer convenience, footfall for Postmasters and helps people back to the High Street as Covid-19 restrictions ease. I’m delighted that through our partnership with DPD, customers can select their local Post Office to collect their parcels and know that they are often open longer hours, staffed by a knowledgeable Postmaster and located moments from where they live.”

Elaine Kerr, DPD CEO, said:

“This is a significant, long-term partnership between two brand leaders in the
parcel industry and comes at a time when the convenience of online shopping and delivery is more valued than ever. It is great news for DPD parcel customers and for Post Office branches too.  Our aim is always to get parcels delivered safely, on time and provide recipients with as much choice as possible. This partnership enables us to offer more options at the point of purchase, while the parcel is in-flight and on those occasions when we can’t leave a parcel safely. 


In recent months DPD has announced a string of green initiatives including the roll-out of a major new air quality monitoring programme across six of the biggest cities in the UK and the pledge to deliver by only all-electric vehicles in 25 of the largest towns and cities in the UK by 2025.


Watch the Postmaster video here.

Read the full press release in our media centre here.

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