In just one month since launch on 1 April, more than 2,300 Postmasters have already registered on Branch Hub, the new online portal Post Office is developing for branches to access important information and services.
Branch Hub is set to become Post Office’s one-stop shop to make it quicker, easier and more convenient for you to run your branches – so, in the longer term, you’ll have more time to focus on delivering excellent service to customers. Over the coming weeks and months, you’ll be able to quickly and easily access even more useful services as additional features are developed and launched, including ordering your own stock – starting with PPE Gloves.
Due to the impact of Covid-19, Branch Hub was quickly launched to make reporting changes to opening hours and branch closures a much speedier and more straightforward online process for Postmasters. By using Branch Hub this information can be updated on Branch Finder by the next working day – which means it’s also better for customers, who shouldn’t be disappointed to find a branch unexpectedly closed.
After listening to Postmaster’s feedback, the functionality of Branch Hub has already been improved to make it easier for you to let Post Office know when you’re re-opening your branch, following a reported closure. There’s also a range of Knowledge Base articles to help you with operational matters and you can report IT issues, track their progress and start a live chat with an IT agent to help resolve them for you – all available on Branch Hub now.
Post Office’s Operations Director, Julie Thomas, said: “It’s great to hear that over 2,300 Postmasters have already registered on Branch Hub. We brought forward our original go-live date and launched early in direct response to our Postmasters’ and customers’ needs during these extraordinary times. Updating opening hours quickly, without having to call the Branch Support Centre was the start, but we also recognise Postmasters will need to adjust their hours regularly in line with their team’s availability.
“We’re also looking at a simple new feature where you can manage your own PPE gloves replenishment, so you can order the quantity and size you need, helping us to avoid waste. This will lead to offering you other general self-service stock ordering in the coming months, as we know this is something you’ve asked for to make it easier for you in branches.
“It’s well worth registering for Branch Hub if you haven’t done already, so you’ll be signed up ready to take advantage of these great new features as they launch. Branch Hub is available for all members of the team, not just the Postmaster, so encourage your whole team to sign up too.”
To register on Branch Hub, it only takes two minutes using your smart ID. Please visit https://branchhub.postoffice.co.uk and sign up now. If you have any questions or would like to suggest new future features, or feedback on those already launched, you can contact the Branch Hub team directly by email.