Royal Mail launch new Home Collection service

Royal Mail launch new Home Collection service

You will have seen press coverage that Royal Mail have today announced the national roll out of a new home collection service, Parcel Collect, in response to competitor activity, giving customers access to the UK’s most comprehensive postal network in a variety of ways.

Mark Siviter, Managing Director for Mails said: “Mails is a highly competitive environment and convenience remains key for customers and this change by Royal Mail is about being accessible to all customers so they don’t move to competitors like DPD and myHermes.” 

“Postmasters have raised concerns about this, but we have to remember the strength of our network – customers choose Post Office because of the service you provide. They trust your advice and service you give to them and the convenient hours you provide.

“We want to continue to support you better and over the coming weeks, we’ll be increasing our marketing efforts providing local marketing materials to you to share with your online communities, demonstrating why branch is the place for great service to customers.”

Customers who visit our branches have no restrictions on the number of parcels that we’ll accept, get expert advice from experienced Postmasters about which service is right for them. And can opt for additional services like Drop and Go which take the hassle out of processing and printing postage at home.

Royal Mail’s key competitors offer a home collection option, so Parcel Collect allows Royal Mail to remain competitive and meet customer demand. It will help them to retain and grow their retail partner accounts that feed all our Collection and Return volumes and may stop customers completely migrating to competitors like Hermes.

The nationwide roll out follows a pilot in the BS postcode, which started on 21 September. The service is available for Click & Drop and Tracked Returns items only. Our monitoring of the trial showed no impact on local Post Offices and we’ll continue to review this over the coming weeks.

It’s important to make you aware that the new Royal Mail service is limited to five parcels per household and up to 5 households per round and costs customers 72p per parcel in addition to the postage costs. 

Customers will also need to print their own labels at home. Postmen will not collect restricted items. Customers can choose from 5 different days to have their item collected dependant on availability.

Customers wanting to have Special Delivery Guaranteed items collected will have an additional day added to the delivery of the item.