Government funding welcomed around interim payments for overturned convictions
We welcome the Government’s announcement today (22 July 2021) of funding support to be able to expedite interim payments for individuals whose convictions...
Features
Watch now: Annual Postmaster conference video
The conference focused on the future direction of Post Office. Watch the video here.
Product Directors respond to Postmaster feedback
Our latest blog comes from Nick Boden, who is finally able to see a slightly more positive outlook for the travel industry this summer.
Support Services Directors respond to Postmaster feedback
Our latest blog comes from David Enwright, Marketing Director, who shares the latest on our in-branch leaflets, and activity to look out for over the next few months.
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Royal Mail launch new Home Collection service
You will have seen press coverage that Royal Mail have today announced the national roll out of a new home collection service, Parcel Collect, in response to competitor activity, giving customers access...
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Impact of Post Office on small businesses
Postmasters feature in new report which shows Post Offices deliver lifeline to struggling high streets, providing an extra £1.1bn revenue to other businesses
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National Postmaster event – 4 November 2020
The next Postmaster event will take place at 7pm on 4 November. Register your interest to attend.
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Delight or Disappoint?
It’s National Customer Service Week, we’re taking a look at positive and negative customer experiences in our branches. Read what Post Office customers have said about our service last week.
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In depth: Customer service at Post Office
How were our customer drivers developed? What are customers saying about branch safety? And what is Customer Experience University? Read more in this interview with James Scutt, Head of Customer Experience....
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Putting Postmasters first
Post Office Group CEO Nick Read has provided an update on the future direction of Post Office. The refreshed and renewed focus puts Postmasters first and our priority is to support you to build thriving...
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Get involved in your community: The Great British September Clean 2020
If you love where you live and want to support your local environment, you can get involved in The Great British September Clean from 11-27 September
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Use of cash in July up 24% at Post Office
Today we have released our first monthly Post Office Cash Tracker which illustrates the continuing reliance that small businesses and individuals place on being able to quickly and securely deposit and...
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Would you like to build your business banking transactions in branch?
If you’re a Postmaster who wants to start running a fast-track cash deposit service for small businesses and earn more remuneration from the additional customers coming to your branch as a result, then...
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Social media – look out for new images
New images of Post Office products and services which postmasters can share on their own social media channels will be going live next week
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Retail Trends for 2020
What does the future hold for retail? Read a summary of what the experts are saying...