National Postmaster event – 4 November 2020
The next Postmaster event will take place at 7pm on 4 November. Register your interest to attend.
Delight or Disappoint?
It’s National Customer Service Week, we’re taking a look at positive and negative customer experiences in our branches. Read what Post Office customers have said about our service last week.
In depth: Customer service at Post Office
How were our customer drivers developed? What are customers saying about branch safety? And what is Customer Experience University? Read more in this interview with James Scutt, Head of Customer Experience.
Putting Postmasters first
Post Office Group CEO Nick Read has provided an update on the future direction of Post Office. The refreshed and renewed focus puts Postmasters first and our priority is to support you to build thriving businesses so you continue to...
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Get involved in your community: The Great British September Clean 2020
If you love where you live and want to support your local environment, you can get involved in The Great British September Clean from 11-27 September
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Use of cash in July up 24% at Post Office
Today we have released our first monthly Post Office Cash Tracker which illustrates the continuing reliance that small businesses and individuals place on being able to quickly and securely deposit and...
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Would you like to build your business banking transactions in branch?
If you’re a Postmaster who wants to start running a fast-track cash deposit service for small businesses and earn more remuneration from the additional customers coming to your branch as a result, then...
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Social media – look out for new images
New images of Post Office products and services which postmasters can share on their own social media channels will be going live next week
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Retail Trends for 2020
What does the future hold for retail? Read a summary of what the experts are saying...
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Happy Hanukkah
Happy Hanukkah to postmasters, branch teams and customers celebrating this festival in the coming days. Find out more about Hanukkah.
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Post Office maintains winning streak at British Travel Awards
The winners of the British Travel Awards 2019 have been revealed and we’re delighted to announce that Post Office has won gold for Best Foreign Exchange Travel Money Retailer and bronze for Best Travel...
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Henderson’s Group celebrates Post Office successes
Our much-valued partner Henderson's held their annual award ceremony in Belfast over the weekend. With 60 out of their 90 retail outlets now hosting a Post Office branch, they serve around 3 million of...
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Watch now: Group CEO Nick’s latest reflections
Since joining the business, Nick Read, CEO, has been out and about visiting branches and speaking to postmasters about their experiences. He is going through a very thorough induction and recently completed...
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Observing Remembrance Sunday 2019
Post Offices are at the centre of communities across the UK and many branches will be joining their local communities this Sunday 10 November to remember those servicemen and women who have lost their...
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Get ready for Post Office season
This year’s Christmas campaign is launching in branch from next Monday, 11 November 2019, ready for our peak season for mails. We catch up with Chief Marketing Officer, Emma Springham, to discuss how the...