Delight or Disappoint?

08-10-2020

Delight or Disappoint?

It’s National Customer Service Week, we’re taking a look at positive and negative customer experiences in our branches. Read what Post Office customers have said about our service last week.

In depth: Customer service at Post Office

30-09-2020

In depth: Customer service at Post Office

How were our customer drivers developed? What are customers saying about branch safety? And what is Customer Experience University? Read more in this interview with James Scutt, Head of Customer Experience.

Putting Postmasters first

08-09-2020

Putting Postmasters first

Post Office Group CEO Nick Read has provided an update on the future direction of Post Office. The refreshed and renewed focus puts Postmasters first and our priority is to support you to build thriving businesses so you continue to...