With our 200,000th customer served this week, making things easier for customers is exactly what our travel money same day click and collect in branch service is doing.
Since September 2015, customers ordering their Euros and US Dollars online have had the convenience of collecting it two hours later at one of our same day click and collect branches. As well as hitting the 200,000 milestone, even more of the nation’s holidaymakers can now benefit as the number of branches providing this service has just leapt by 1,000 to 3,500.
Same day currency click and collect is proving increasingly popular, with a third of all online orders now being made up in branch.
Our Ilkley branch serves some of the country’s highest number of same day click and collect customers. Postmaster Andy Reid said: “A lot of people wait until the last minute to get their currency. Being able to offer this service is really good for our customers and gives us new business from customers who might not normally come into the branch.
“The team here is always looking for opportunities to let customers know how we can help with their holiday needs, asking them if they’re going away this year, to get the conversation going. I also make sure our currency orders include smaller denominations, as customers prefer a mix of high and low value notes, which also enhances the service we give, encouraging customers to come back.”