Coronavirus has had a significant impact on businesses and the UK economy, particularly the travel industry. The global pandemic saw Post Office, like many other providers, take the difficult decision to suspend the sale of travel insurance from Monday 16 March 2020.
Continued sales of travel insurance products to new customers, who would not be able to claim due to the pandemic, were considered unfair and not in our customers’ best interests.
During the pause on sales, we have been working hard behind the scenes with our partners to ensure that our products provide adequate cover for customers, including medical cover for coronavirus while our customers are travelling abroad.
We are now in a position to begin reintroducing the sale of travel insurance from 17 June 2020 by telephone via the contact centre, or online @postoffice.co.uk. This will include our Single Trip, Annual Multi Trip and Backpacker policies, along with optional extras.
It will not be possible to purchase new travel insurance policies in branch at this time. A phased reintroduction will be important as branch colleagues will need to complete travel insurance refresher training. We will also be replacing travel insurance leaflets to include product changes.
Whilst the FCO (Foreign & Commonwealth Office) advises against non-essential international travel, with restrictions also still in place within the UK, the move will enable customers to purchase cover to protect their trips, ready for when it’s safe to visit their destination.
Amanda Duffy, Senior Product Manager, said “As the travel market starts to show signs of activity once more, we understand that our branch teams are keen to start selling this key product to customers. There is still a long way to go until things return to normal so we ask for a little more patience while we ensure any necessary updates are made and training materials are shared, ahead of helping to get your customers ready for their much needed holidays."