Labels to Go launched on 12 November and we saw approximately 19,000 transactions in the first week. Last week we had over 44,000 transactions. Share the following social media posts to let your customers know about this service.
Customers returning primarily Amazon items are now able to download a QR-code to their mobile phone and take this to Post Office branches throughout the UK who can then print the returns address and postage in one go, making it the most convenient solution for thousands of customers (especially those who do not have access to a printer).
The service launched in our branches on 12 November and we saw approximately 19,000 transactions in the first week, rising to 44,000 last week. Customers have already taken to social media to share their joy – check out this message posted by a customer on day 1 of the service going live.
Today we have shared details of the new service with the media, explaining how customers can benefit.
“With a trusted network of more than 11,500 Post Office branches, thousands of which are open from early in the morning until later in the evening and around 4000 open on Sunday, we are uniquely placed to offer real convenience to online shoppers. As we head into the busy Christmas shopping period, we are delighted to be able to be able to make it even easier for customers to return items; they won’t need to worry about trying to print off labels ahead of time, they can simply do it there and then in any of our branches.”
A spokesperson for Royal Mail said: “A clear, easy-to-use returns option should be part of a retailer’s range of delivery options. It helps build customer confidence, relationships and sales. Royal Mail’s Delivery Matters 2018 research revealed Royal Mail is the number one preferred and trusted returns provider for online shoppers and we are increasingly trying to offer the most convenient service to our customers.”
Spread awareness with your online communities
This means that we are likely to see an increase in new traffic coming into branch which presents a fantastic opportunity as we move into the busiest trading period of the year. See below for posts you can share with your customers to spread the word about Labels to Go.
Amazon return? No printer? No problem! #labelstogo #PostOffice
Returns just got even easier – download the QR code for your Amazon return, bring to store & we’ll do the rest #labelstogo #returns
Regretting that #BlackFriday or #CyberMonday binge? Returning Amazon items at your local Post Office is now even easier – download the QR code & we can print the label in store! #labelstogo