Drop & Go sees 30% increase during Covid-19

Drop & Go sees 30% increase during Covid-19

Drop & Go has become a popular service over the years and people who use it are our most valuable customers. Drop & Go has seen a 30% increase in use since Mid-March as small businesses seek new ways to continue trading during lockdown.

New customers signing up to use the service is 3.5 times higher than the same period last year. The increased sign-ups come following a launch on Thursday 7 May which allows users to sign up for the service online and use their account instantly. Customers no longer need to be taken through the in branch verification transaction on Horizon or be given a physical card. Mobile registration for Drop & Go has now been enabled too.

Mark Siviter, Managing Director of Mails and Retail at the Post Office, said: “For small businesses, particularly new ones, being able to get goods out to customers quickly will play a key part in the nation’s recovery from coronavirus. We are here to support the UK’s entrepreneurs. Our Drop & Go service enables them to send their parcels quickly whilst at the same time minimising time spent in our branches and helping us ensure safe social distancing.”

Millions of parcels are processed by the Post Office every week and around 75% of all marketplace seller items come through the Post Office’s 11,500 branches. We will be launching an in-branch and digital advertising campaign in June to promote its Drop & Go service.


Customer profiles – marketplace sellers  

Burra Bears – the original Shetland teddy bear

Founded in 1997 by mother and daughter duo Wendy and Robyn Inkster, Burra Bears relies on the Post Office to be able to get orders from the Shetland Islands to any part of the UK the next day.

Wendy said: “Having a Post Office on the Shetland Islands that can take our parcels has been an essential part of our business strategy. Without it, our customers would be waiting longer for their orders to arrive. Being able to just drop off my parcels gives me more time to spend on customer enquiries and enables the Post Office to serve those people on the island who really rely on their services.”

Wendy relies on Hamnavoe Post Office in Burra, Shetland, Scotland Region, to send her knitted bears all over the UK.

The Fairy Nice Trading Company

Founded in 2014 by Caroline Dobson, The Fairy Nice Trading Company relies on the Post Office to be able to get orders of their solid wood fairy doors, measuring 22cm by 12.5cm, and accessory sets to customers in the UK and abroad.

Caroline said: “Operating during the current coronavirus period would have been a challenge had it not been for the support and continuity of service from my local Post Office. Thanks to them we’ve been able to continue to ship worldwide, growing our business and our excellent reputation, despite the otherwise difficult trading conditions.”

Caroline uses the Stoke Mandeville Post Office in Buckinghamshire, Greater London Region, to get her orders out to customers.

The Post Office alongside Royal Mail and eBay UK have previously issued ten top tips for marketplace sellers.