Spotlight on Inspirational Leader Award Winner Tracy Wilkes

Spotlight on Inspirational Leader Award Winner Tracy Wilkes

The Post Office People Awards asked colleagues to nominate a leader who had inspired them – read on to find out why Tracy was picked as the winner of this award.

The Inspirational Leader category at the Post Office People Awards was created to help us celebrate the people who inspire their teams, who lead by example and build relationships founded on trust, ultimately enabling their teams to be the very best they can be.

This category proved to be one of the most popular with colleagues sending in over 50 nominations for their leaders. The judges commented that Tracy had taken on a difficult challenge yet had managed to inspire others and lead them through change, changing the atmosphere and dynamic within her team and created an environment where people felt they could speak openly about mental health issues. One of the colleagues who nominated her said: “She is a truly inspirational leader to all those around her in the HR Service Centre and always leads by example.  She is always approachable and offers constant support to her managers and inspires us all to be the best we can be and feel.  She is a very special person and leader'.

We asked Tracy for her leadership tips and what the award meant to her:

How do you try and inspire your team – any tips?

It goes without saying but ‘be honest’. Do what you say you are going to do and deliver on promises. Be part of the team and respect others regardless of differences. I do put a great deal of emphasis on personal development and encouraging people to push themselves and take ownership. Investing in people’s learning and development is essential and we have individuals in the HRSC completing NVQ’s in customer services and business administration, CIPD level 3 and 5 and the lead team in the HRSC are the first to complete all 6 People Management Fundamental courses which has helped them greatly in their day to day management of the specialist teams.  

Your nomination mentioned how you champion mental health – why is this important?

There is still a lot of stigma around mental health and people find it difficult to talk about their ability to cope. We are at work so much of the time so it’s really important to find someone you trust that you can talk to and not suffer in silence. We are all busy people but I maintain an open door policy and treat people with empathy and compassion. Sometimes it is just showing people what help is available and by spending that time and showing people they are not alone I can try and make a difference.

How did it feel to win this award?

Being nominated was amazing, we all had such a fantastic evening at the awards night and I enjoyed my fifteen minutes of fame but it is back to business as usual with the award proudly placed on my desk.

What did it mean to you to be nominated?  

I am completely overwhelmed and can honestly say it has been the highlight of my 23 years with the business. Being nominated from people within your own team means so much. Of course leadership isn’t about being the best, it’s about trying to help everyone else be the best they can be!


For any Post Office colleagues who would like support with mental health or leadership inspiration, including the People Management Fundamentals course, visit the newly updated PeopleHub on the Post Office intranet.