Postmasters across the UK are delivering great customer service, and retail excellence every day and many are earning recognition for this at a national level. We announced recently that 13 retailers with a Post Office had been shortlisted by the IAA (Independent Achievers’ Academy) 2019 programme.
The IAA has this week announced that they have now selected the top four retailers in each category. Our congratulations to all of the IAA finalists with a Post Office who have reached this stage, another great achievement for these branches and their teams!
|Costcutter & The Food Shop||Swanage||Marketing to customers; Merchandising|
|Hillingdon Spar Convenience Store||Burnley||Responsible retailing|
|Hopes Of Longtown||Longtown||Service to the community|
|Londis Oaktree Road||Southampton||Merchandising|
|Mulkerns Eurospar||Newry||Customer service; In store display|
|One Stop Cranhill||Glasgow||Shop layout|
|St John's Budgens||Kenilworth||Merchandising|
The IAA’s 12 national Category Stars and Overall Best Shop for 2019 will be announced at the IAA Gala Dinner on 27 November in London. Good luck to all of the branches in the running.
What is the IAA?
Post Office has been involved with the Independent Achievers Academy (IAA) since 2013. It is a business development programme which enables motivated retailers to grow their sales and profits, by following expert advice, including Post Office guidance on great customer service.
Retailers benchmark themselves against 12 categories:
|Marketing to Customers||Customer Service||Effective Ranging|
|In-Store Display||Responsible Retailing||Staff Development|
|Service to the Community||Digital Engagement||Retail Innovation|
To get IAA benchmarking guides, or to enter your retail business for 2020, visit betterRetailing.