The Post Office network is run by many entrepreneurial postmasters who as well as being small business owners, are also working hard to grow their business. Building a business takes hard work, commitment and dedication together with a strong focus on service excellence, and being proactive and forward thinking to win customers.
Postmaster Salaha Ahmad at Berryden branch located in Aberdeen is a great example of a team who just love to get out and about in the community.
This year Sal and her team saw an opportunity they simply couldn’t miss. They joined forces with Aberdeen University who was welcoming hundreds of new students. With many of them new to the area, this Post Office was the perfect place to help students and show them a range of services available.
Making the most of opportunities like this is important, and it’s no surprise the branch managed to achieve Top performer spot at this year’s Retail Sales Award, in the Best branch – Mains category.
Sal wrote in to One Post Office to share her success, and the video below. If you have a story you would like to share on One, please email One@postoffice.co.uk
September is always a crazy busy time at Berryden Post Office with all of the university students coming in to collect their Biometric Residence Permits. This year, we thought we’d capitalise on this influx of young international students before all the banks and mail couriers got their hands on them.
It all started with an informal chat with the international student advisor, who had popped in branch to post some items!
We were off to a great start with the university providing a map of “where to find Berryden post office” to each international student in their official welcome pack. We coupled this with personalised business cards which detailed the key services most appropriate to the student population.
Whilst we handed out the business cards and wooed our customers who came in to pick up their BRPs. Laura and Mary Reynolds, our Mains Sales Manager went to the freshers fair at Aberdeen University.
They say the proofs in the pudding. Today alone, we sold 9 Travel Money Cards, bought and sold student currency and sold 3 mobile phone top ups.
But at Berryden Post Office we look at the bigger picture... sowing the seeds today for a bumper crop for the weeks, months and years to come.