Who is a vulnerable customer?

Who is a vulnerable customer?

Over the next few weeks we will be looking at one of our key customer groups – vulnerable customers. Post Offices see more vulnerable customers than the average retailer and provide a valuable point of contact for thousands of customers across the UK. But who are vulnerable customers?

We will be finding out what other businesses are doing to support their customers, hearing from Postmasters about the brilliant work they’re doing in their communities, and providing tips and resources.

But first, who is a vulnerable customer? Find out with our short questionnaire - it shouldn’t take you more than 5 minutes!

And if you have a story about this, please get in touch by leaving a comment below or emailing one@postoffice.co.uk