We’re just three weeks away from the big day, which means more and more customers are coming into branch to send their parcels to loved ones ahead of the festive period. The scale of our opportunity is huge and it’s only set to get bigger as we get closer to the last posting dates. Here are 3 facts about the hot products this week and some top tips for maximising the opportunity.
This week is traditionally our busiest week of the year for international services, and the biggest week of the year for second class stamp sales as customers send their Christmas cards off to loved ones!
Make sure your customers know the last posting dates before they even walk into branch. Why not use our social media toolkit and reach your customers online before they head into branch?
Collections and returns
IMRG reported that a massive £1.49bn was spent with UK online retailers on Black Friday alone this year, which was up +7.3% on the same day last year, meaning collections and returns are going to be big this week.
You’ll have heard about our great 'Labels to Go' service which allows customers to print and scan a QR code from their phone to print a returns label. Having trouble scanning the code? Put the screen brightness up to max and the scanner will be able to read the QR code in a flash!
Next week we’ll have more facts about the top products this week and some tips for making the most of the Christmas period.