Mails market watch: MyHermes

Mails market watch: MyHermes

Mails has been a part of the Post Office since day one. It’s the service everyone knows we provide. But the market today looks very different to what it was 5, 3, and even 1 year ago. The competition is heating up and customers’ needs and expectations continue to change.

Post Office and Royal Mail continue to be key players in the mails market, so a strong and close working relationship is vital to us maintaining our position in the market. Together we are the most trusted, convenient and reliable service. 

Keeping a close eye on the competition is an important part of running a successful business.

Currently there are over 25 providers currently in the UK offering various type of mails services, and they are coming up with faster, modern and innovative ways to serve customers.

Here we profile a key competitor and see what they are up to:

Focus on MyHermes

  • About MyHermes
    • Formed in Germany in 1972 but established themselves in the UK in the year 2000 as a retail parcel carrier.
    • The consumer business MyHermes launched in 2009. This meant that for the first time in the UK anyone could send a parcel with Hermes.
    • In 2012, 500 MyHermes parcelshops opened across 25 major UK cities.
  • Customer access
    • There are now 4,500 customer access points across the UK
  • Key markets
    • MyHermes focus on the growing marketplace segment by providing the cheapest fully tracked parcel service on the market as well as offering sellers convenient access points in over 4,500 urban parcelshops.
    • Whilst the majority of the volume in the parcelshop network is generated by marketplace sellers their volume is also growing in both the click & collect and returns segments as awareness of their brand grows.
    • Overall Hermes deliver over 340m parcels a year. The majority
  • Developments in the last year
    • Announced that they will be launching an improved app for customers which will feature tracking, the ability for customers to set their availability preferences and a safe space delivery option.
    • Self-service machines have now been rolled out across 1,500 locations in the network allowing for label printing in store.

There is fierce competition in this space so we must make sure we do everything we can to provide our marketplace customers with the best possible customer experience. Through our Drop & Go service we differentiate ourselves and offer multiple item customers unrivalled convenience. Promoting Drop & Go to the right customers is really important in maintaining our market share.