Postmasters support local customers through Coronavirus outbreak

Postmasters support local customers through Coronavirus outbreak

A number of community-minded Postmasters across the UK have responded to the Coronavirus situation by offering vulnerable local customers the chance to have Post Office services delivered to their homes.


In these difficult times, with many people already affected by the Covid-19 outbreak and having to self-isolate, Postmasters have started to post on their Facebook pages to offer home deliveries. These branches include Bude in Cornwall; South West region; Broughton, Chester, North West and North Wales region; Longthorpe, Peterborough, East of England region; Philpot Street, East London, Greater London region; Rodmill, Eastbourne, South East region; and Tenby, Pembrokeshire; Wales and Northern Ireland region.

Bude Postmaster, Luke Francis, explained: “I was upset when I saw the selfish behaviour of people bulk buying and it got me thinking about what if it goes to the stage that older people can’t make it out. I thought to myself, ‘We need to help, but how can we do it?’

“I posted on the Bude Post Office Facebook page about coming to people’s homes so they can get stamps to post items, and do bill payments and top ups, which has received great approval across Cornwall and beyond – with over 100,000 views to date. We’re now working on a leaflet with phone numbers and delivery details for the Post Office, groceries, prescriptions and even dog walking, so local residents who want help know where to go.”   

‘This is what Post Office is all about’

Luke added: “This is what Post Office is all about – being the first to show that we care. There are Postmasters in communities all over the UK who do so much behind the scenes to support their local communities, 365 days a year. Post Office people are always the first to step up to the plate and I know other branches are already offering Post Office services to people at home.”

These good news stories about Post Office branches offering a lifeline to local communities have generated a lot of media interest. Bude, Rodmill and Broughton branches have all been covered in the local press, while BBC South East have been to film at Rodmill, and Luke from Bude has on Radio Cornwall, BBC Spotlight and is being interviewed by for the One Show.

If you’re offering home deliveries or any other special services for customers during the Coronavirus outbreak, then we’d love to hear from you – please let us know what you’re doing in your community by emailing or commenting below.