Mails is a core product for every branch so getting the basics right and doing the simple things exceptionally well is increasingly becoming important. Every year we celebrate the Best Mails branch at the Retail Sales Awards to recognise branches providing great service.
With consumers lifestyles changing and more people opting for flexible working, and the rise of online shopping, we are seeing new types of customer entering our branches. Keeping up with changing customer expectations and demands is key for our branches. We caught up with winning colleagues at Merthyr Tydfil and Little Harwood and asked them to share the secrets of their success which led their branch winning the award.
Here we speak to:
Victoria Corcoran at Merthyr Tydfil branch in Wales.
Yasin Mansoor is Postmaster at Little Harwood branch in Blackburn.
We’ve also managed to get a short interviews with Keith Blair at Holywell branch, and Stuart Rogers at Ashburton who won Best Banking Services Awards.
Some resources from our Mails Workshops
Yasin at Little Harwood is also one of the many postmasters who attended the Mails workshops over the last few weeks. The workshops have now finished for the year, but you can still access the materials. We appreciate this is a busy period and we have broken this down to support you, whether you have 10 minutes, half an hour, or half a day. Log in to access the materials.