Mails is a core product for every branch so getting the basics right and doing the simple things exceptionally well is increasingly becoming important. Every year we celebrate the Best Mails branch at the Retail Sales Awards to recognise branches providing great service.
With consumers lifestyles changing and more people opting for flexible working, and the rise of online shopping, we are seeing new types of customer entering our branches. Keeping up with changing customer expectations and demands is key for our branches. We caught up with winning colleagues at Merthyr Tydfil and Little Harwood and asked them to share the secrets of their success which led their branch winning the award.
Here we speak to:
Victoria Corcoran at Merthyr Tydfil branch in Wales.
Yasin Mansoor is Postmaster at Little Harwood branch in Blackburn.
We’ve also managed to get a short interviews with Keith Blair at Holywell branch, and Stuart Rogers at Ashburton who won Best Banking Services Awards.
Mails workshops continue
Yasin at Little Harwood is also one of the many postmasters who attended the Mails workshops over the last few weeks. The workshops provide an opportunity to learn more about what today’s customers want, and get best practice on getting the basics right. You can also learn how best to promote key services such as Drop & Go and learn about opportunities presented by Pre-paid and Local Collect. The workshops are designed to ultimately help you grow your income. Workshops continue until the end of October – register your attendance here.