Community full of praise for Turriff Post Office

Community full of praise for Turriff Post Office

Our branches are at the heart of communities up and down the UK providing vital services that people really need and Turriff Post Office, Scotland Region, has received a special award for the constant praise from the community for this busy town centre branch.

In the past year more than 100 customers have given feedback on the service they receive at Turriff branch, telling us how valued it is in the heart of their community, with 90% of these customers telling us that the team go the Extra Mile to ensure their visit is a positive one.

Area Manager Sally Wilson selected Turriff for her Post Office “Customer” Award for 2019/20 to recognise the consistent excellent feedback they received from their customers during the past year. The award was a thank you for their tireless contribution to their local community during normal times and for continuing to provide a full range of Post Office services to their community in such difficult times.

Sally said: “Turriff Post Office has a great team of people who ensure that they offer the best of service to their local community every day. The branch is a busy branch inside a local convenience store and deli. The store prides itself on providing an individual service to the residents of Turriff and offers home delivery as part of its services to the community, even before Covid-19.

“Since I started working with the branch a year ago, I have been impressed with the level of service that they consistently provide to their customers, on a daily basis. Nothing is too much trouble for them and they go out of their way to ensure that every customer has a great experience when in branch”.

Here’s feedback that three customers for the team in Turriff:

“The staff on the counter are always very friendly and welcoming which makes a difference especially with everything going on just now. They helped me with paying money into my account when I'd been turned away from my bank. I'll definitely use them again and I've started telling everyone how good the service is. It's much appreciated”

“All of the four ladies who are at the desk at this branch when on shift are exemplary – such a pleasure to walk in and be greeted by a warm smile and recognition as a customer but also as a friend? They really are a shining example of how customer interaction should be and deserve much praise and recognition for the service they unfailingly provide – well done ladies – especially in the current situation of crisis, for your selfless dedication to duty and service to the public!!”

“Always a pleasure to do business with the Turriff branch. Even when busy the staff are cheerful and helpful. And they know me by name!”