This week in retail - 5 July 2019

This week in retail - 5 July 2019

Store owners speak out on the risks of violence they face, Boots are the latest to struggle in the challenging high street retail environment and the summer staycations opportunity; we take a look at some of the week's retail and business stories.


Retailers raise awareness on TV about abuse and violence they face

Convenience store retailers including Paul Cheema owner of Malcolm’s Stores and Postmaster at Lime Tree Park Post Office, appeared on the BBC’s Victoria Derbyshire programme on 28 June. The topic was their experiences of violence and abuse against store workers, amid cross-industry calls for government action. Read more in Convenience Store.


British High Street 'washout' in June

Britain’s high street retailers had a “washout” June as shoppers worried about Brexit and did not respond to early summer sales discounts, business advice firm BDO said on Friday. Read more in Reuters.


Boots store closures

Boots has confirmed it will close 200 stores with the chain's boss saying it's "the right thing to do" in the current tough trading conditions. Read more on the BBC.


Staycations an opportunity for local retailers

Local retailers have an opportunity to capitalise on a ‘staycation’ boom this summer. Half the population are planning to enjoy their holidays in the UK and will be spending hundreds of pounds each in the process, according to research by Square, in Convenience Store.


What this means for Post Office

It is always upsetting to hear about the verbal and physical abuse some branch teams face while just trying to do their job and serve customers. News of retailers, industry groups and government working together to address this is very welcome. Post Office will continue to offer those affected advice and practical support throughout.

The troubled retail environment is having an impact on more and more large retailers, the latest being long established, familiar high street name Boots, closing hundreds of local pharmacy branches. The good news is that the convenience sector continues to be strong – many branches offering products ideal for customers spending their holidays closer to home, as well as those taking advantage of the summer travel peak season.

Post Office is continuing to maintain a stable branch network of over 11,500 branches, but we are far from complacent. We are constantly looking for ways to meet changing customer demands for convenient, local service. And the great, friendly, local customer experience offered by our branches is a huge part of this.