Postmaster remuneration review

Postmaster remuneration review

The Daily Mail today (13 June) reports that its campaign to ‘Save our Post Office’ has been a success as it announces that pay for postmasters is to be reviewed.

Rising business costs and increases in national living wage has made it more challenging for postmasters to run their branches. This is an area many postmasters have spoken to us about. 

We are and always have been absolutely committed to ensuring that our postmasters receive a fair remuneration for the vital services they provide to customers.

We have started to review and improve the way our postmasters are remunerated.

At April’s NFSP conference, we announced significant increases for providing cash deposit services. The changes go live in January 2020 but we’ve moved this forward so payments will start from October 2019. This is in addition to other increases in banking services remuneration made last year. 

From this month, we are also making increases to Mails services payments for PPI mail bags and Certificates of Posting which will be back dated to April 2019. Further information will be available in June’s remuneration advice for Postmasters. 

However, we recognise that there is still more work to do and we continue to work with postmasters and the NFSP to review remuneration.

As part of this review, Minister Kelly Tolhurst hosted a summit earlier today.

It is heartening to see just how important Post Office branches are to customers and communities across the country. 

We are a business which really matters. And we’ll continue our important work to help postmasters to build thriving businesses and secure a bright future for the Post Office network.