Answering your customers' questions about Brexit

Answering your customers' questions about Brexit

As the UK prepares to leave the European Union (EU) on 29 March, it’s important that our customers can continue to access the products and services they need from their local Post Office. But many of them will have questions about what services they need and when.

We don’t yet know what will happen after 29 March and therefore details on what products and services might need to change are still under review but we’re planning for all possible outcomes to ensure that you’re kept updated and our customers can continue to access the services they need.

Here are some of the top questions customers may have about Post Office services and Brexit to help you if your customers come to you with questions.

Customer Q&A’s

Do I need to apply for my passport early or renew my passport before it expires?

If we leave the EU without an agreement, for travel after 29 March customers should have at least 6 months validity on their passport at the time of arrival. Customers should be advised to check their passport meets the requirements of the country they’re visiting, using the online tool available on the Passport Office website https://www.passport.service.gov.uk/check-a-passport

What impact will the removal of the European Health Insurance Card (EHIC) have on my Post Office Travel Insurance policy?

EHIC provides free emergency healthcare cover for EU citizens within EU countries and it’s not yet confirmed whether a reciprocal arrangement will be put in place to replace EHIC after 29 March. However, your Post Office travel insurance will not be impacted by any EHIC changes, and provides significant cover in excess of the basic level of cover provided by EHIC.

Will I need to purchase an International Driving Permit (IDP) for driving in EU countries?

Ireland

UK licence holders will not need an IDP to drive in Ireland after 29 March.

EU/EAA countries (except Ireland)

IDP’s are not currently required for UK licence holders to drive in the EU/EAA and it’s not yet known if an IDP will be required after 29 March.

IDP’s are available for customers to purchase in advance for travel after 29 March, however, you should explain to customers that it’s not yet clear whether, after 29 March, permits will be needed for EU/EAA countries. See this page for more information.

IDPs are available from 2500 Post Offices and if they are not available from your branch then please direct customers to their nearest Post Office offering the service using our branch finder facility on the Post Office website service if needed.

Preparing for Brexit

Alongside many other businesses, we’re making plans in case of a no deal scenario to ensure our services continue as normal. We’ll make sure that you’re kept informed about any changes, such as whether International Driving Permits will be needed for driving in the EU and the validity of passports and beyond.

To help keep you up to date, we recently published some frequently asked questions about some of our products and services that may be affected if the UK leaves the EU without a deal. The full list of questions are available here where we’ll be sharing further updates as the situation evolves.

Have you had any questions from customers about Brexit? If so let us know and we’ll update the Q&As with our update.